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ERP CASE #010 - (CLICK/TAP TO EXPAND)
IBM
PARALLEL / FREELANCER:
WHERE:
INDUSTRY:
COMPANY:
ERP:
HOW LONG:
NOTES:
Yes/Yes, as ITS4B.it (Information Technology Solution 4 Business)
Remote / Dublin, Ireland
Software & IT Services
IBM
AS/400 ACG (Applicazioni Contabili Gestionali)
24 months
Performed as a freelancer / parallel engagement alongside primary roles.
ELEVATOR PITCH
Supported mission-critical ERP environments by delivering deep technical troubleshooting, CL script administration, and rapid SQL reporting under pressure.
Served as a key technical contact for Italian clients running AS/400 ACG ERP systems while contracting for IBM.
Executed rapid SQL queries against physical files for fast diagnostic extractions and resolved complex system, data, and functional issues across Sales, Distribution, and Production Planning modules.
QSECOFR/QSYSOPR system authority.
CASE DETAILS- (CLICK/TAP TO EXPAND)
Business Models
Technical & Functional Customer Support
Make-to-Order (MTO)
Make-to-Stock (MTS)
Assemble-to-Order (ATO)
Assemble-to-Stock (ATS)
Areas / Modules / Domains
Sales & Distribution (SD)
Production Planning (PP)
Manufacturing Management
What (Project Scope & Deliverables)
Tier-2/Tier-3 Technical Support: Delivered specialized system, functional, and technical support to IBM AS/400 ACG enterprise customers across Italy.
Module Troubleshooting: Resolved critical operational bottlenecks across Sales & Distribution and Production Planning modules.
System & Job Administration: Leveraged Control Language (CL) commands to manage job queues (SBMJOB), output queues (WRKOUTQ), library lists (ADDLIBLE), and system profiles (QSECOFR, QSYSOPR, QSYS).
SQL Data Extraction & Fast Reporting: Utilized embedded Structured Query Language (SQL) and ad-hoc database queries against DB2 physical/logical files to perform rapid data extraction, audit log verification, custom report generation, and incident troubleshooting for enterprise clients.
How (Tech Stack & Implementation)
IBM AS/400 OS/400 architecture & ACG application stack
System administration via CL (Control Language) and management of core system profiles (QSECOFR, QSYSOPR, QSYS)
Embedded and ad-hoc SQL for rapid DB2 reporting and data troubleshooting
Remote and on-site support operations (Phone, Email, Remote Terminal Access)
«It is NOT important WHAT you do,
its is important HOW you do it!»
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